Serenity Club
Serenity Reception
Serenity Pool
Serenity Lounge
Serenity Heaven
- Serenity ClubExceptional Care
At Serenity Club, I discover that true luxury is not about what I see, but about how I am cared for.
Exclusivity is part of that care: every detail, every space and every gesture is designed with me in mind.
Because caring for me is their greatest luxury, and everything revolves around making me feel unique, embraced by a serenity reserved for those who seek genuine rest.
Exceptional Care
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VIP and private areas within the hotel 
Serenity Reception
The welcome is personal, warm and free from unnecessary waiting. From the very first moment, someone takes care of you with calm and dedicated attention, ensuring a smooth and comfortable arrival. Everything is designed so you can begin your stay feeling relaxed and well cared for.
Serenity Lounge
Your exclusive space, open 24 hours a day. A lounge reserved exclusively for Serenity Club guests, designed to offer calm and comfort at any time of day. A peaceful setting, unhurried and free from noise. With a selection of drinks and snacks, as well as a Smart TV available for your complete comfort.
Serenity Pool
Your dedicated area on the terrace, always available for you. Serenity Pool is an exclusive, clearly defined area on the outdoor pool terrace, created to provide tranquillity and comfort from the very first moment. As a Serenity Club guest, your space is guaranteed: reserved sun loungers and exclusive towels always prepared for you.
Serenity Heaven*
A reserved space within the Heaven terrace. An exclusive area for Serenity Club guests, located within the Heaven terrace and specially designed to enjoy one of the most special moments of the day: sunset.
*Available exclusively at Hipotels Playa de Palma Palace.
- Hotels with Serenity Club service
Serenity Club Hipotels Barrosa Palace See rooms
Serenity Club Hipotels Playa de Palma Palace View rooms
Serenity Club Hipotels Hipocampo Palace See rooms
Discover Serenity Rooms Three Hipotels properties offer the Serenity Club experience: Hipotels Playa de Palma Palace, Hipotels Barrosa Palace and Hipotels Hipocampo Palace. Each hotel features specially designed Serenity rooms that provide greater comfort, personalised service and access to exclusive spaces. Discover how each destination brings its own interpretation of the Serenity experience.
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Exclusive Services erenity Ambassador · Personalised Service
The Serenity Ambassador is more than a concierge: they oversee your experience from start to finish. A professional who welcomes you, accompanies you and ensures everything is exactly as you wish, with a discreet and attentive presence.
Gastronomy
As a Serenity Club guest, you can choose and reserve the location of your table in advance in the restaurants and buffet of the Serenity hotels. In addition, you will enjoy a 10% discount* in the hotel’s à la carte restaurants.
*Benefit available at Hipotels Barrosa Palace.
Reserved Balinese Bed at Serena Beach Club*
As part of the Serenity Club experience, you can enjoy a reserved Balinese bed at Serena Beach Club. A space designed for enhanced comfort and relaxation, allowing you to enjoy the surroundings in an exclusive setting.
*Service available only at Hipotels Barrosa Palace, exclusively for guests staying in the Presidential Suite.
Parking Included
For an even more comfortable stay, Serenity Club guests enjoy complimentary parking throughout their stay at Serenity hotels. A thoughtful detail designed to provide greater convenience and peace of mind from the moment you arrive.
- Serenity Club
- FAQsWhat is Serenity Club?
Serenity Club is an exclusive Hipotels service designed for guests seeking a higher level of care, personalised attention and relaxation. An experience where luxury is found in the details and in the way we look after you throughout your stay.
Who is Serenity Club designed for?Serenity Club is designed for travellers who value tranquillity, discreet exclusivity and constant, personalised attention. It is ideal both for couples looking to unwind and for families who wish to feel supported and cared for throughout their stay.
What makes Serenity Club different from a standard stay?Serenity Club offers superior room categories, access to private areas within the hotel, exclusive services and the dedicated attention of a Serenity Ambassador, who ensures that everything is exactly as you wish, from beginning to end.
In which hotels is Serenity Club available?Serenity Club is available at a select collection of 5-star Hipotels properties, where the experience has been specifically designed to deliver this exceptional level of care and exclusivity:
- Hipotels Barrosa Palace★★★★★
- Hipotels Playa de Palma Palace★★★★★
- Hipotels Hipocampo Palace★★★★★
Each hotel offers Serenity Club services tailored to its own spaces, while maintaining the same high standard of personalised attention.
Are Serenity Club services available in all Hipotels hotels?No. Serenity Club is available exclusively in selected properties where the experience has been specifically created for this premium service.
Which room categories are included for Serenity Club guests?Serenity Club guests stay in the finest room categories, including Junior Suite, Suite, Senior Suite or Presidential Suite, depending on the hotel and availability. All are clearly identified with the Serenity distinction.
What is included in the Serenity Club in-room experience?The experience includes a Serenity Welcome F&B with drinks and thoughtful touches replenished throughout your stay, selected premium amenities, high-quality textiles and special daily room care with turndown service and attentive follow-up.
What is Serenity Reception?Serenity Reception offers an exclusive and personalised welcome, free from unnecessary waiting. From the very first moment, a dedicated team member takes care of you to ensure a smooth and comfortable arrival.
What is Serenity Lounge?Serenity Lounge is an exclusive space reserved for Serenity Club guests. Open and inviting, it is designed for relaxation at any time of day, offering a peaceful atmosphere with drinks and snacks available.
What is Serenity Pool?Serenity Pool is a reserved area for Serenity Club guests where you can enjoy the sun, water and your time in complete comfort. It includes reserved sunbeds and Serenity Club towels, allowing you to relax without concern.
What is Serenity Heaven?Serenity Heaven is an exclusive space reserved for Serenity Club guests, designed to enjoy the sunset in a particularly peaceful setting.
This service is available exclusively at Hipotels Playa de Palma Palace.What is the Serenity Ambassador?The Serenity Ambassador is much more than a concierge — they are the guardian of your Serenity Club experience. A dedicated professional who welcomes you, accompanies you and coordinates every detail of your stay so that you can simply relax and enjoy.
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